The terms and conditions are an agreement between OrionTEK (“we”, “us” or “our”) and you for your use of the https://utilities.orionteki.com/ website and portal (“website”). If you do not agree to any of these terms and conditions, you must not use this website.

Payment Acceptance Policy: We accept online payments using Visa and MasterCard and both credit and debit cards in AED. All credit and debit card information will not be stored by us.

Refunds, Returns, Cancellation, and Replacement Policy: No refunds, returns, cancellation or replacements will be accepted for any payment transactions made on the website. If you made an error in processing an amount please contact us with your details. In the event there are outstanding amounts on your account, no refunds, returns or cancellations will be provided.

Consent: No person under the relevant statutory age of consent shall register as a user of the website.

Privacy Policy: Any person who signs up to be a member of the website will have to provide personal information.Your contact information data is maintained for the purposes of informing you of any changes to the website or services provided to you. We may use service providers to provide certain services to us on your behalf, such as credit card processing, data management services and web development. We provide our service providers with only the information necessary for them to perform these services for the purpose of performance of our contractual obligations or for measures in providing you with this service.

To reduce the risk of loss and disclosure of personal information we use firewalls and data encryption. However, it is not possible to eliminate all risk and therefore we cannot accept liability for the loss and disclosure of personal information.

Service Delivery Policy: We will not deal with or provide any services to any of OFAC (Office of Foreign Assets Control) sanctioned countries in accordance with the laws of the United Arab Emirates.

Country of Merchant Domicile: The United Arab Emirates.

Governing Law and Jurisdiction: Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of the United Arab Emirates.

Content: All text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos and computer code (collectively, “Content”), including but not limited to the design, structure, selection, coordination, expression, “look and feel” and arrangement of such Content, contained on the website is owned, controlled or licensed by or to us, and is protected by copyright. We reserve the right to update, change or replace any part of these terms. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Disclaimers: We do not promise that the site or any content, service or feature of the site will be error-free or uninterrupted, or that any defects will be corrected, or that your use of the site will provide specific results. The site and its content are provided on an “as-is” and “as-available” basis all information provided on the site is subject to change without notice.

By continuing to browse the website and portal, you are consenting to our use of cookies in accordance with this cookie policy. If you do not agree to our use of cookies in this way, you should set your browser settings accordingly or not use the website.

Limitation of Liability: Except where prohibited by law, in no event will we be liable to you for any indirect, consequential, exemplary, incidental or punitive damages, including loss of profits.

Indemnity: As the User, you hereby agree to indemnify and hold us, its officers, directors, shareholders, predecessors, successors in interest, employees, agents, subsidiaries and affiliates, harmless from any demands, consequential loss, liability, claims or expenses made against us by any third party due to or arising out of or in connection with your use of the website.

Click here to download utilities.orionteki Terms and Conditions