Who is OrionTEK?
OrionTEKis a division of OrionTEK Communities aimed at delivering a corporate approach for energy management and utility bills solutions within the communities we manage and for third party clientele.
At OrionTEK, we seek to reduce energy consumption by complying with the best integrated proven principles and mitigate environmental issues. We ultimately aim to be future-oriented in our focus to protect and conserve the environment.
OrionTEK seeks to minimise the depletion of both local and global energy through our payback period service, which delivers savings to utility costs and provides utility meters and invoice management. We focus on servicing all aspects of real estate assets, including residential, retail, commercial and hotels.
What is Chilled Water? What is a District Cooling Service?
CHILLED WATER (OR DISTRICT COOLING) is a form of air-conditioning service where thermal energy from a central cooling plant is distributed through a pipe network for use to cool multiple buildings. This eliminates the need for separate systems in individual buildings leading to cost and operational efficiencies.
The District Cooling Provider (DCP) pumps Chilled Water (between 4° and 7°C) through an air handler, which captures the heat from the air, then disperses the air throughout the area cooled. Chilled Water charges are split into two components, known as CAPACITY CHARGE and CONSUMPTION CHARGE.
Who determines the Rate per KWH and Charges, and who is the District Cooling Provider (DCP)?
The rate per KWH is set by the District Cooling Provider, PAL TAMOUH COOLING LLC.
The Chilled Water supply is provided through a DCP, who is either the owner of the plant or appointed by the owner of the plant. They’re responsible for the maintenance and upkeep of the cooling plant, and the infrastructure to the point of the main connection.
What is Capacity Charge?
CAPACITY CHARGE covers the cost of the overall infrastructure, which provides the ability to supply Chilled
Water, maintenance of such infrastructure and capital replacement cost of the Chilled Water plants. It is a recurring annual charge levied by the District Cooling Provider (DCP) to bring the supply of Chilled Water to your unit. It is based on how much AC Capacity your unit has and charged at a rate determined by the DCP, per Refrigeration Tonnage (RT) per annum.
The Capacity charge is fixed for each calendar year, therefore, even if the AC is switched off and not used all year, the charge is still due.
How much Capacity Charge (in RT) am I paying for? And how is it calculated for my unit?
It is calculated based on the AC Refrigeration Tonnage (RT) of your unit, which is determined by an independent third-party design consultant during the design and construction phase. The RT is applied against the Chilled Water supplier rate, which is AED 988.10 (2019). Furthermore, the Capacity rate is subject to an annual escalation as per inflation rate provided in the UAE Consumer Price Index.
In the event the RT value of your unit is unavailable, other methods of calculation are to be used, such as the Net Floor Area (NFA) of your unit.
Do I have to pay Capacity Charge every year when I am already paying the Community Service Charge?
The Capacity charge is necessary in order to ensure the district plant can actively sustain the requirements of all communities it accommodates.
This is separate to the Community Service Charge, which is each property owner’s contribution towards maintenance of common areas and other associated infrastructure within the common areas of your property.
Cooling service agreements are entered into by the Master Developer and it is usually assigned as an obligation through the Master Community Declaration/SPA when purchasing the unit or property. Property owners are responsible to ensure payments of all utilities being supplied to the property, including Chilled Water.
Who should pay Capacity Charges if the unit is occupied by a Tenant?
Capacity charge invoices are to be issued solely to the Unit Owner. Cooling service agreements are entered into by the Master Developer and it is usually assigned to the property owners as an obligation through the Master Community Declaration/SPA when purchasing the unit or property.
Is there any action against non-payers?
Please note that owners who have not paid their Capacity and Consumption charges are in breach of their obligations and placing the unit and community at risk of disconnection. Failure to settle overdue amounts will result to Chilled Water services being disconnected. Reconnection Fee will be applied.